Birthday Party Terms & Conditions
Cancellations - By You
You may request a full refund up to 14 days after you have made your booking. We may consider full refunds outwith this timescale in exceptional circumstances. To request a refund please contact email@example.com or phone 0131 458 2100. Please ensure you have your booking reference which you will find on your confirmation email.
Cancellations - By Edinburgh Leisure
We will not be held liable if the party booking is cancelled by Edinburgh Leisure for the following reasons;
- We believe the party booking is of an illegal nature, immoral or would be harmful to the reputation of Edinburgh Leisure.
- We need to amend the party booking in any way. We will contact you to offer alternative facilities similar to those made in the original booking. If you feel the alternative is not suitable you have the right to a full refund.
Alcohol is not permitted in any of our venues
Booking Amendments (Softplay and Parties at Ainslie Park)
We will send you a reminder 14 days before your party date. Where the cost of your party is on a price per person you can add more children on to your booking up to 7 days before your party date and up to the maximum number. The same timelines apply to notification of any dietary requirements. No changes will be accepted within 7 days of your party date. We cannot reduce or refund from the original number of children booked and paid for at the time of booking.
Full payment is required at the time of booking
Is not permitted within our venues unless consent is sought from a member of staff.
Our parties have upper and lower age limits. These will be detailed within the description of each activity. We retain the right to refuse entry to any party should your child's age fall outside the ones detailed in each party description. No refunds will be given.
The maximum number of children you can invite will vary depending on the venue. All our maximum numbers are provided within the party description.
Feedback and Complaints
We welcome feedback on any of our activities and take all complaints seriously. Both can be made by completing the form on the following page https://www.edinburghleisure.co.uk/contact-us. Should you have an urgent complaint please contact us on 0131 458 2100 or speak to a member of staff.
Pool parties are suitable for participants who are 8 years and over. It is your responsibility to ensure that you meet our adult/child ratios of one adult to two children without armbands.